UWS Student Services is a collection of teams that are all geared to helping students with their Careers, Study Skills, Accessibility, Counselling & Wellbeing, Financial and Visa needs.
Careers Service
The UWS Careers Service supports your career development throughout your time at UWS and for 5 years post-graduation. Our team of careers professionals provide a range of activities and resources to help you develop your employability and achieve your career goals.
We are here to help whatever stage of your career you are at, whether you:
- are unsure of your career options
- have lots of ideas but are not sure what to choose
- know what you want to do and need support in achieving it
We cover all aspects of your career development including:
- Career planning and job search strategies
- CVs and applications
- Interviews and using LinkedIn
Our support includes personalised 1-1 advice and guidance, career development workshops, employer networking, extensive digital resources, employer mentoring and employability awards.
Want to know more? Have a look at the ways the Careers Service can support you in developing your career.
Academic skills
- At UWS, our Academic Skills Team is here to support you every step of the way. We can guide you to elevate your academic writing, refine your critical thinking, prepare confidently for exams, reference like a pro, and so much more. Explore our tailored resources anytime on our website.Â
- We offer a wide range of support options — including 1-1 and dissertation appointments available in person or online and our weekly Wednesday masterclasses, designed to boost your academic skills and confidence even further!Â
- Plus, don’t miss our podcast, A Wee Blether About… where we chat through helpful tips and insights on all things academic skills in a relaxed, friendly way.Â
Take a look at how we can support you to develop your academic skills at UWS.
Study Resources and Assistive Technology
We work closely with our Academic Skills Team who provide support to all students with developing academic and study skills and host a wide range of resources on their website. In addition, Academic Skills Advisers can demonstrate assistive technology software and you can arrange an appointment for this via your Disability Adviser.
Online Accessibility
Many websites provide help on how to get the most of the accessibility features and assistive technologies available for your computer. Here are a few we would recommend:
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Disability
If you have a disability, a long standing health or mental health condition or a specific learning difficulty such as dyslexia, the Disability Service can help you make the most of your time at UWS. Our advisers can work with you to develop the right support for lectures, individual study and assessments. Support is flexible and can be adapted to the changing demands of your course or individual circumstances. You can find out more about support available and how to speak to an adviser on the Disability Support webpage.
Every student should be able to experience the full range of the university’s
activities. If you have a disability, a long-standing health or mental health
condition or a specific learning difficulty such as dyslexia, the Disability Service can help you make the most of your time at UWS.
To find out more about inclusive support available at UWS please visit our webpage where you will be able to find out more about personalised support and reasonable adjustments that can be put in place, along with details on how to register with our service to arrange an appointment with an adviser. Our advisers can work with you to develop the right support for lectures, individual study and assessments. Support is flexible and can be adapted to the changing demands of your course.
If you have any questions about support for your studies please contact us at disabilityservice@uws.ac.uk
Personalised Support
Our advisers can work with you to develop the right support for lectures, individual study and assessments. Support is flexible and can be adapted to the changing demands of your course.
We can:
- Liaise with academic staff about any reasonable adjustments you need
- Recommend exam support, such as extra time or use of a PC
- Make a referral to the university’s occupational therapist
- Make arrangements in other areas, such as library support.
Access funding for equipment or support.
Specific Learning Difficulties
Specific learning difficulties include conditions such as dyslexia, dyscalculia and dyspraxia. UWS is an inclusive and modern university. All students can make use of facilities such as:
- Lecture capture (where lectures are recorded, usually the slideshow plus audio)
- Lecture materials provided in advance
- Assistive software on campus PCs (for mind-mapping, read-aloud and enhanced spelling and grammar checking)
- Support from Academic Skills Advisers to help improve your study skills.
Most students with a specific learning difficulty will find these resources meet their needs. But if you feel you need additional support, please contact us by completing a Student Support Request Form
Neurodiversity
The term ‘neurodiversity’ describes the variation in the way our minds work.
Neurodivergence is commonly associated with a series of conditions, including, but not limited to:
- Dyslexia – a condition which causes difficulties in reading or interpreting words, letters, and other symbols
- Dyspraxia – a condition which affects physical coordination
- Attention Deficit Hyperactivity Disorder (ADHD) – a condition which affects ability to control attention and concentration
- Autism Spectrum Disorder (ASD) – a condition that affects communication, social interaction, and behaviour
- Tourette’s Syndrome – a condition that means you may make sounds or movements that you can’t control
- Dyscalculia – a condition that affects the ability to acquire arithmetical skills.
To arrange a meeting with an Adviser to discuss support available, please contact us by completing a Student Support Request Form
Counselling and Wellbeing
Sometimes life is difficult, and you may feel worried, stressed, or unhappy. This can affect your wellbeing and sometimes your studies too. The University Counselling and Wellbeing Team are here to help.
The University Counselling and Wellbeing Service offers a private place for you to get support and talk about anything that is troubling you. Our service is free, confidential, and available to all UWS students. You can talk to us about anything at all, no matter how big or small the issue. For example, you might want to talk about:
- Adjusting to life in the UK
- Family difficulties or concerns
- Coping with stress
- Your academic situation
- Difficulties in relationships
- Homesickness
- Feeling depressed or anxious
Talking about problems or difficulties with someone you trust can be surprisingly helpful. You can get things off your chest, feel supported, and think about ways to handle your situation. This can help you to feel better and be more successful in the things that matter to you.
Confidentiality
In the University Counselling and Wellbeing Service, we follow strict confidentiality practices and do not share any of your information with anyone outside of the Counselling and Wellbeing Team (unless you, or someone else, is at risk of harm). You do not have to tell academic staff that you are attending the Counselling and Wellbeing Service, and it will not affect your academic record or grades in any way.
How to Contact Us
To speak with one of our counsellors, you need to make a Wellbeing Appointment. Wellbeing Appointments are arranged through the Hub and take place online (via TEAMS).
You can contact the Hub to make a Wellbeing Appointment via WhatsApp on 0141 848 3998, or via the Hub Portal at hub.uws.ac.uk.
You do not need to share any personal details with Hub staff – just let them know that you would like to make a Wellbeing Appointment. You will be offered a choice of dates and times for your appointment, usually within a few days of your enquiry.
Further information
For further information about the wide range of support available to you at UWS, please visit the University’s ‘Supporting Your Health and Wellbeing’ webpage.
To find out more about the Counselling and Wellbeing Service, self-help, SilverCloud, mental health emergencies and the UWS Out-of-Hours Student Helpline, please visit the ‘Counselling’ section.
What is Counselling?
Counselling is a safe space where you can talk about your feelings and problems with a trained professional. It is private, meaning no one else will know what you share and attending.
Counselling does not affect your academic grade. Counsellors do not give advice but help you understand your thoughts and find your own solutions. They may ask you questions to help them understand how you are feeling. It’s important to remember there is no right or wrong answer and they are there to help.
Sometimes life is difficult, and you may feel worried, stressed, or unhappy. This can affect your wellbeing and sometimes your studies too. The University Counselling and Wellbeing Team are here to help.
The University Counselling and Wellbeing Service offers a private place for you to get support and talk about anything that is troubling you. Our service is free, confidential, and available to all UWS students. You can talk to us about anything at all, no matter how big or small the issue. For example, you might want to talk about:
- Adjusting to life in the UK
- Family difficulties or concerns
- Coping with stress
- Your academic situation
- Difficulties in relationships
- Homesickness
- Feeling depressed or anxious
Talking about problems or difficulties with someone you trust can be surprisingly helpful. You can get things off your chest, feel supported, and think about ways to handle your situation. This can help you to feel better and be more successful in the things that matter to you.
Confidentiality
In the University Counselling and Wellbeing Service, we follow strict confidentiality practices and do not share any of your information with anyone outside of the Counselling and Wellbeing Team (unless you, or someone else, is at risk of harm). You do not have to tell academic staff that you are attending the Counselling and Wellbeing Service, and it will not affect your academic record or grades in any way.
How to Contact Us
You can book a Wellbeing Appointment at any time – our support is available throughout the whole year, not only during your academic terms.
Wellbeing Appointments last up to sixty minutes. They are available in-person-on-campus and online via TEAMS.
You can book your Wellbeing Appointment via the Hub in the following
ways:
- In-person at the Hub Desk on campus
- Hub Portal:Â hub.uws.ac.uk
- WhatsApp:Â 0141 848 3998
- Email:Â londonwellbeing@uws.ac.uk
Please include the following information in your message:
- Your Student ID Number
- Your campus
- A contact phone number
- Whether you prefer an in-person or TEAMS appointment
Preparing for your Appointment
To get the most out of your appointment it can help to think about how you would like to use the time and what you’d most like to get from the session.
It is fine if you are not sure what you want to focus on but still think you could benefit from speaking to a counsellor. We know that personal and emotional problems can sometimes be difficult to make sense of and articulate and we will do our best to help.
Cancelling an Appointment
If you cannot attend your appointment, please let us know as soon as possible. This will allow us to use the session for other students.
After your appointment
You might feel you need just one appointment; occasional
appointments; or you might decide to have regular appointments for a period of time. You can decide this as you go forward and book your appointments on a session-by-session basis. If you are not sure what you need, this is something your counsellor will be happy to discuss with you.
Out of Hours Student Helpline
The UWS Out of Hours Helpline is available to all students between 5pm and 9am Monday to Friday, and 24 hours a day over the weekend. This free confidential phone service is operated by Health Assured. Your call will go straight through to a trained counsellor with help available to talk through any problem.
Call the helpline for free: 0800 028 3766
If you require urgent mental health support at any time and feel that you may be at risk, please call NHS on 111.
Further information
For further information about the wide range of support available to you at UWS, please visit the University’s ‘Supporting Your Health and Wellbeing’ webpage.
To find out more about the Counselling and Wellbeing Service, self-help, SilverCloud, mental health emergencies and the UWS Out-of-Hours Student Helpline, please visit the ‘Counselling’ section.
Funding and Advice
Funding and Advice are here to help students prepare financially for their time at UWS, and get the most out of their money throughout their studies.
You can browse through a wealth of online information at your leisure by using our web resources. Here you will find everything you need to know about funding and money while studying, including money management tools and resources to help you plan ahead for your studies at UWS.
Use the Money, Fees and Funding section of the UWS website as your starting point, and explore the full range of information.
International students coming to live in the UK and study at UWS: We have a webpage designed for international students to review in advance of arrival in the UK. This will help you better understand living costs in the UK, and how to plan ahead to cope with your study and living costs while living in the UK.
International Student Support
Get the answers you need as an international student at UWS. The International Student Support Team offers information, help and advice.
Our International Student Advisers (ISAs) are authorised by the the Immigration Advice Authority (IAA) to provide Level 1 immigration advice to our international students.
The team can help with:
- Applying for a student visa
- Protecting Student visa status
- Bringing dependants to the UK
- Working during and after your studies
- Settling into your studies in the UK
For further information on visa support and resources and guides, please go to: Information for international students (uws.ac.uk)
As a UWS international student, once enrolled, you will have access to a wide range of international student support resources, 24/7 on the International Student Support team SharePoint site (note that you must sign in to your UWS Microsoft 365 account to access the SharePoint site).
For up to date international student support resources visit our website.
These comprehensive resources have lots of helpful information for new UWS international students. There’s also useful videos on registering with a doctor and how to open a UK bank account in the video section.
Also on the SharePoint site, you will find information on how to get in touch with the International Student Support Team and links to the team’s social media accounts.
Additionally, the SharePoint events calendar has details of upcoming information sessions, on campus drop-in sessions and other international student events (note that you must sign in to your UWS Microsoft 365 account to access the SharePoint site and may need to amend the date range to view all upcoming events).
Prospective students seeking advice on CAS letters, visa and application process, may read Application guide – UWS London and Apply to Study at UWS or place an enquiry with the UWS London team here: International Student enquiry – UWS London.